Refund and Return Policy

Thank you for shopping at R&R Island Essence. We are committed to providing you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You will also need to provide the receipt or proof of purchase.

2. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

3. Exchanges

If you wish to exchange an item for a different product or variant (e.g., different scent or size), please contact us within 14 days of receiving your order. Exchanges are subject to product availability. If the desired item is not available, we will process a refund as described above.

4. Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards
• Opened or used essential oils (due to hygiene reasons)
• Subscription boxes that have already been shipped

5. Subscription Boxes

For monthly subscription boxes, you can cancel your subscription at any time. Cancellations must be made before the next billing cycle to avoid being charged for the next month’s box. Refunds are not provided for subscription boxes that have already been shipped.

6. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damaged product and packaging. We will either replace the item or issue a full refund, including shipping costs.

8. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

1. Contact our customer support team at [Your Contact Information] to request a return or exchange.
2. Provide your order number and details about the item you wish to return or exchange.
3. We will provide you with instructions on how to return the item.
4. Pack the item securely in its original packaging, if possible.
5. Ship the item to the address provided by our customer support team.

9. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at [Your Contact Information].